Movement Service
Inspection, cleaning, lubrication, reassembly, regulation, and performance checks appropriate to the watch's needs.
USA Watch Service · Dover, New Hampshire
Professional Rolex Repair and Service
Professional Rolex watch servicing by an experienced independent watchmaking service center. From mechanical servicing to selected vintage Rolex restoration, every watch is evaluated individually to determine the work it needs.
Visit our Dover, New Hampshire location by appointment, or ask about insured shipping options if you are unable to visit in person.
Mechanical Watchmaking
Rolex Service Tailored to Your Watch
A Rolex is a precision mechanical instrument. Proper servicing involves evaluating the movement, lubrication, worn components, case seals, and overall condition.
The recommended procedure depends on the watch's reference, age, condition, service history, and availability of necessary parts.
Case and Seals
Inspection of the case, crown, crystal, and sealing components, with appropriate gasket replacement and water-resistance testing when applicable.
Case and Bracelet Refinishing
Refinishing may be included when appropriate and agreed upon. Original shape, edges, and existing finishes are considered before cosmetic work is performed.
What to Expect
Our Rolex Service Process
Every watch is different. The exact work is determined by its condition and the approved estimate.
Evaluation and Estimate
We review the watch's reference, symptoms, and condition to determine the appropriate service and identify additional work that may be needed.
Service and Assembly
Once approved, the agreed service is performed. Additional work requiring authorization is discussed before proceeding.
Testing and Final Checks
The watch receives appropriate operational and timekeeping checks. Water-resistance testing is performed when applicable to the model, condition, and service procedure.
Precision Testing and Quality Control
Rolex Water-Resistance Testing
Water resistance is an important part of maintaining a Rolex watch. During service, we inspect the case, crown, and sealing components, and perform appropriate pressure testing to evaluate water resistance.
Depending on the watch and procedure required, testing may include vacuum and pressure tests. These checks can help identify potential sealing problems before the watch is returned to its owner.
Important: If a watch does not pass testing, further
inspection and replacement of worn gaskets or other components may
be necessary. Water resistance depends on the watch's model, condition,
and components. Vintage watches and watches with aged, damaged, or
modified parts require particular care. Passing a test does not
guarantee permanent water resistance. Have your watch evaluated
before exposing it to water.
Appearance and Preservation
Rolex Case and Bracelet Refinishing
Refinishing can improve the appearance of a well-worn watch, but it must be approached carefully. Polishing removes metal and may soften edges or alter original finishes when performed excessively.
We consider the watch's condition and your preferences before proceeding. If you request that the watch not be polished or refinished, please confirm that instruction before work begins.
Vintage Rolex Watches
Careful Service for Older Rolex Models
Vintage Rolex watches often require a different approach from modern models. Original components, previous repairs, corrosion, wear, and parts availability can affect the recommended work.
We evaluate vintage watches individually and discuss available options before proceeding. Original dials, hands, and other historically important components deserve careful consideration.
Water resistance should never be assumed for a vintage watch, even if it originally carried a depth rating.
Learn About Vintage Rolex Service
Planning Your Service
Rolex Service Turnaround Time
Turnaround time varies according to the model, condition, parts availability, and scope of work. Vintage watches and watches requiring less common components may take longer.
Contact us with your watch's reference and service needs for guidance on the expected timeframe.
Service Assurance
Warranty on Rolex Service
Qualifying Rolex service work includes a two-year service warranty, subject to the written warranty terms and exclusions provided with the service.
Vintage watches or special repairs may have different terms. Please refer to the warranty supplied with your specific service.
Serving Customers Beyond New Hampshire
Insured Shipping for Rolex Service
If you cannot visit our Dover location, contact us about available insured shipping arrangements. We can provide instructions for preparing your watch and sending it to our workshop.
- Contact us before shipping for instructions.
- Pack the watch securely and follow the supplied directions.
- Do not send the original box or paperwork unless requested.
- Use the provided label and retain your tracking details.
Shipping options and insurance costs depend on the shipment. Please contact us before sending your watch.
Frequently Asked Questions
Rolex Repair Questions
Do I need an appointment?
Yes. In-person drop-offs and pickups are by appointment, Monday through Friday. Please contact us to arrange a convenient time.
Can I ship my Rolex to you?
Yes. Contact us first for shipping instructions and to discuss available insured shipping options.
Will my Rolex be polished during service?
Refinishing depends on the agreed scope of work and your preferences. Tell us if you want the original case and bracelet finish preserved, and confirm the instruction before service.
Will my Rolex be waterproof after service?
Water resistance is evaluated through appropriate testing when applicable. Results depend on the watch's condition and components. No test guarantees that the watch will remain water-resistant indefinitely, and vintage watches require particular caution.
How much does Rolex service cost?
Pricing depends on the model, age, condition, and work required. Submit an estimate request with your reference number and a description of the issue to discuss the next step.
Do I need to include the original box and papers?
No. Please send the watch only unless we specifically request additional items.