What is the recommended Omega service interval for my watch?
We recommend that your Omega watch be serviced every 3 to 5 years. The interval between services is influenced by several factors, including frequency of use and climate. A Omega watch that is worn daily experiences more wear and tear on the movement parts and may require service closer to the 3 year interval, while a watch that is worn on special occasions may require service closer to the 5 year interval.
What is included in a complete Omega overhaul?
• Dismantling, cleaning, assembly, oiling of the watch movement • Repair or replacement of worn or damaged movement parts • Timing and accuracy corrections as per Omega standards • Casing and checking of the various functions • Replacement of crown, push-buttons, gaskets, (if applicable) • Restoration of water resistance to factory specifications • Refurbishment of case and bracelet to factory specifications.
What is the repair warranty?
We will guarantee the service for 24 months under our limited repair warranty. This warranty covers all the parts installed and the work performed at the time of service.
How to send my Omega watch in for service. Are there any special instructions?
Please package your watch carefully (do not send the original watch box) and insure the shipment. We recommend that you send your watch FEDEX, UPS, or the Postal Service (any carrier which will require a signature to show that the delivery was received). Please include a letter detailing the problem that you're experiencing with the watch, along with complete contact information (name, address, telephone, e-mail). Upon receipt of your timepiece, our watchmakers will examine it and an estimate of the cost of repair will be prepared and e-mailed to you for your approval. Upon receipt of your approval repairs will commence. Once the repairs have been concluded and your payment for the repairs has been received, your timepiece will be returned to you.